Jive Communications
Customer Support

Auto Attendant

Customers can be automatically routed to the right extension.

Advanced Voicemail

Have your voice messages sent directly to your email account.

Dial-in Conferencing

Virtual conference rooms where everyone can connect.

More Features...

Knowledge Base

Jive's Customer Service is a big part of why we are number one in Business VoIP.

Jive clients can use the Online Help section to answer most questions related to Jive VirtualPBX systems. Please email or call us if you have a question that is not answered here.

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Browse Categories

The knowledge base is divided into different categories. Select the category best related to what you're looking for.

Category - Auto-Attendant Auto-Attendant (2)
Dial plan components which prompts user input.
Category - Billing Billing (2)
Issues related to billing, payments, and monthly statements.
Category - Making and Receiving Calls Making and Receiving Calls (2)
Issues related to making and receiving telephone calls.
Category - Miscellaneous Miscellaneous (1)
Miscellaneous issues issues relating to Jive phones.
Category - Networking Networking (5)
Issues related to routers, switches, and other network equipment.
Category - Phones and Hardware Phones and Hardware (2)
Questions relating to Jive phones and other hardware.
Category - Troubleshooting Troubleshooting (3)
Common issues experienced by some Jive clients.
Category - Voicemail Voicemail (4)
Configuring, Accessing, and Emailing Your Voicemail.