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Home > All Categories > Troubleshooting > What is packet loss? How does packet loss affect my phone calls?
What is packet loss? How does packet loss affect my phone calls?
Packet loss occurs when packets of data sent from your network are lost in transport. In the context of IP telephone service, this would mean that portions of the voice stream are lost in transit.

If packers are dropping on the network, call quality will be poor. Packet loss is typically caused by either an old, about-to-fail network device or a poor internet connection.
Authored by: Jive Admin This question has been viewed 2557 times.
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