support

Jive's Customer Service is a big part of why we are number one in Business VoIP.

Jive clients can use the Online Help section to answer most questions related to Jive VirtualPBX systems. Please email or call us if you have a question that is not answered here.

Browse Categories

The knowledge base is divided into different categories. Select the category appropriate for what you're looking for.

Auto-Attendant (2) Dial plan components which prompts user input. Billing (2) Issues related to billing, payments, and monthly statements. Installation (1) Setup and configuration of your Jive phone system. Making and Receiving Calls (2) Issues related to making and receiving telephone calls. Miscellaneous (1) Miscellaneous issues issues relating to Jive phones. Networking (6) Issues related to routers, switches, and other network equipment. Phones and Hardware (2) Questions relating to Jive phones and other hardware. Troubleshooting (3) Common issues experienced by some Jive clients. Voicemail (4) Configuring, Accessing, and Emailing Your Voicemail.